FAQ

Use the How to Commission an Artist page to get started. I also have a pdf that you can download.

Generally, once the deposit has been made, it takes up to eight weeks from conception to completion. Once the size of your ceramic mural is determined, I begin by making the tiles. While they dry, we decide on color and imagery.

I have over 60 colors here at the studio. There are many glaze companies and variations of colors available. Ordering new colors may slow the timeline down and add to the cost because some testing will need to be done. Commercial glaze colors are shown on white clay. I use red clay high in iron, which will affect the color. I'll need to test the glaze to make sure it’s the color you want. You'll be responsible for glaze and shipping costs but not my time, within reason.

Yes, the tiles are fired to vitrification, which means they no longer absorb water, making them waterproof and freeze and thaw proof.

Color samples are free, the customer is responsible for all shipping fees.

If notified within three days from receipt of your order and appropriate documentation (photos of the damaged tiles and packaging), I'll replace them free of charge.

My responsibility ends when the tiles arrive safely. I do keep a scaled drawing of your project so a replacement tile can be made. Glazes, even from a company, will change over time. Getting an exact color match may not be available if you wait too long.

I am happy to share the names of installers in Raleigh. If you're building a home or having a room remodeled, the contractor will have someone he/she prefers to work with. I'll provide you with a map and label the tiles to match. It'll be like putting a child's puzzle together for the installer.

You can return items from the website for a refund minus the credit card and shipping fees.

Custom orders are all about you. Color choices will be mailed, so you won't be dependent on your computer. Then, you'll have two opportunities to change the drawing. I want you to be happy; I need your honesty to be successful.